Live Arrival Guarantee

Alert: Impact of COVID-19/coronavirus

As we are all becoming more and more aware, this global health crisis is rapidly evolving. We continue to do our best to fulfill orders in the timely manner you have come to expect from us. We are currently still shipping all live goods Monday through Wednesday as well as select USPS orders on Saturday. Orders with only dry goods are shipping Monday through Friday with no delays.

In addition to staying informed of weather and other typical considerations, we are keeping a close eye on the impacts to the supply chain, particularly as they relate to our outbound shipping carriers. Though we are still shipping regularly and staying informed, certain changes in the supply chain necessitate changes to our guarantee policy. As a result, we are hereby not responsible for delays in delivery, nor can we guarantee viability of live goods, due to the complexity of various carriers' response to COVID-19/coronavirus. Please, please be mindful of the shipping method you select as well as related specific delays in your area. (Some areas are no longer receiving daily deliveries from USPS, for example.)

We extend a very heart-felt thank you for your understanding and continued support, and wish you all the very best as we move through this difficult time. Please, stay safe.

Insurance Offered Through Route Green Package Protection

Glass Box Tropicals offers insurance through Route. It is easily added to your order at checkout and covers your order if there is any damage or loss. After checkout you can use any of their emails or their app to easily and quickly file a claim and either get a refund or a replacement at no cost. Due to costs and carrier issues, Glass Box Tropicals only offers insurance through Route.

**** We DO NOT USE ICE PACKS.

*****Heat packs are used when your lows are below 40. If you do not want a heat pack used, you will need to let us know. Insulation is used for areas with lows near or below 45. There is no cost to either of these options.

Glass Box Tropicals grows plants specifically to go into terrariums and similar type environments that are often already containing animals such as poison dart frogs and geckos. Due to this, we do not use fertilizer, fungicide or pesticides on any of the plants that we propagate and ship to customers. Due to this, our plants occasionally have fungus gnats and other pests that are not considered to be harmful to a terrarium environment and we do not guarantee against them. Fungus gnats are a pest that naturally show up in a terrarium but typically disappear in less than a week similar to how mold shows up on almost all wood that is put into a terrarium.

Claims:

To file a claim, you will need to do so through Route. You can use the link in any email they send of download their app.

--GLASS BOX TROPICALS IS NOT RESPONSIBLE FOR SHIPPING COSTS--

*Not all plants are covered by this guarantee. In general, the following are not covered: cuttings, micro-mini Sinningias, Solanaceae species, Begonia bipinnatifida, and orchid species. Please be sure to read the descriptions of all plants for coverage exceptions.

**Microfauna that have been placed in a terrarium are not covered by this guarantee.